The Resume of Jennifer E. Cook

Jennifer E. Cook
Formerly Jeremy Cook

Ways to contact me:

Voice: 480-669-3120
E-mail: resume@sub-ether.net

Objective
I bring to the table a significant skill set, and the ability to 'figure it out'. Jane of all trades, electrical and general Diagnostician par excellence.

Experience

May 2006 - Present
Casino Arizona / Talking Stick Resort, Scottsdale, AZ
System Specialist / Network Administrator / Sr. Network Administrator

Systems management: was responsible for all client desktop systems from May 2006 to May 2009. This included repair, installation, upgrade, and software assistance in a support desk capability.
Network/server management: From May 2009 onward, I joined the network team in maintaining the server and network infrastructure, including spearheading a migration to Exchange 2010, and a major push toward virtualizing the environment.
In April of 2019, I moved into a Sr. Network Administrator position; same responsibilities, but greater flexibility and a larger share in implementing and maintaining the compute and storage infrastructure the business runs on.

As "Jeremy Cook":

December 2003 - March 2006
Community Provider of Enrichment Services, Ltd., Tucson, AZ
Network/PC Support

Provided computer and network administration and support for 3 Phoenix Valley area offices, 1 office in Flagstaff, and 35+ group support homes/day programs.

Experience

October 2003 - December 2003
Intellimark IT Business Solutions, Coppell, TX
Installer

Installed Remote update server and re-imaged workstations in 23 branches statewide as part of a rollout program for a financial client.

March 2002 - August 2003
ACCRAM, Inc., Phoenix, AZ
Field Engineer

Service desktop and server systems, printers, and other equipment on customer premise.

August 2000 - March 2002
Global Crossing USA, Rochester, NY
Based in Phoenix, AZ
IP Field Services Engineer, Access Planning and Implementation

Decommissioning of un-neededand and obsolete legacy sites including building/site cleanup, equipment removal, and arrangements to transport equipment to central warehouse for storage/redeployment.
Installation of equipment in telecommunication central offices, data centers, and remote sites.
Assisted in bringing networking equipment into production use.
Became Cisco CCNA certified.
Assisted in-house systems administrator with daily network operations.
Assisted with design and installation of test lab.

October 1999 - July 2000
ACCRAM, Inc., Phoenix, AZ
Field Technician

Service Computers, printers, and other equipment on customer premise.
Installed Ethernet-based high-speed Internet access in apartments in the Phoenix valley area.
Became HP Certified to repair HP Products.

Oct. 1997 - August 1999
Desert Schools Federal Credit Union, Phoenix, AZ
Computer Technician / Field Technician

Supported 600+ users at 16 locations across Metro Phoenix area.

Education

June 1995-1996
High Tech Institute, Phoenix, AZ

Occupational Associates in Computer Electronics.
President's List for Academic Achievement
Director's List for Perfect Attendance

Certifications and Skills
I am HP Certified. ID available upon request.
I am CCNA Certified. ID available upon request.
I am CompTIA A+ Certified. ID availible upon request.

Misc. Skills:

Working knowledge of warehouses, large equipment handling/crating, inventory management, and shipping/receiving procedures.
Raised floor management and "data center room" environments.
Familiar with generic requirements for Commercial Electrical wiring for AC and DC wiring.
Proper procedures and requirements for Telco-style cable management in both remote offices/locations and Central Office style installations.

I have experience using/configuring the following equipment and software:

Hardware:

Common test equipment for computers and networking (Multi-meters, cable testers, etc.). This includes both single- and multi-mode Fiber.
Most Cisco routers. Complete list available upon request.
HPE, Dell, and Cisco UCS servers in most configurations. Complete list upon request.
Most Intel x86 based PC hardware, including laptops.
Macintosh 68K, PowerPC, and G4 based hardware.
Certified on many Hewlett Packard laser printers.

Software:

Microsoft:
- Windows Active Directory / Entra ID
- Exchange 2013 - 2019 On-premise and Exchange Online in Hybrid configuration
- Workstation OS from 3.11 onward
- Server OS from NT 4.0 onward
- Office suite from 2000 to O365
Cisco IOS release 11.0 and later
Juniper JUNOS 4.3
MacOS 6.0 - OS 10.x

Future Educational Goals:
I am continually expanding both my skill set and knowledge base.

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