The Resume of Jeremy E. Cook

Jeremy E. Cook

Ways to contact me:

Voice: 623-972-3216
E-mail: resume@sub-ether.net

Objective
Currently I am seeking to utilize and expand my current skill set to it's maximum potential.

Experience

December 2003 - March 2006
Community Provider of Enrichment Services, Ltd., Tucson, AZ
Network/PC Support

Provided computer and network administration and support for 3 Phoenix Valley area offices, 1 office in Flagstaff, and 35+ group support homes/day programs.
Increased exposure to the Sprint Protegè and Nortel Norstar PBX systems.
Assisted main IT staff in tucson with additional support when required.

Experience

October 2003 - December 2003
Intellimark IT Business Solutions, Coppell, TX
Installer

Installed Remote update server and re-imaged workstations in 23 branches statewide as part of a rollout program for a financial client.

March 2002 - August 2003
ACCRAM, Inc., Phoenix, AZ
Field Engineer

Received Certification for the CompTIA A+ program.
Service Computers, printers, and other equipment on customer premise.
Certified on Kyocera printer models FS-1000+ and FS-1800/3800
Exposure to project management.
Implemented VPN solutions for several clients.
After hours support for end-user high-speed Internet access.
Installation and support of Internet and Bill-pay kiosks in convenience stores.

August 2000 - March 2002
Global Crossing USA, Rochester, NY
Based in Phoenix, AZ
IP Field Services Engineer, Access Planning and Implementation

Decommissioning of un-neededand and obsolete legacy sites including building/site cleanup, equipment removal, and arrangements to transport equipment to central warehouse for storage/redeployment.
Installation of equipment in telecommunication central offices, data centers, and remote sites.
Assisted in bringing networking equipment into production use.
Became Proficient with proper procedures for running all manner of cable (data, power, and fiber) in telecommunication switch sites.
Became proficient with hi-capacity data circuits on all media types (coaxial, UTP, Fiber).
Exposure to both single and multi-mode fiber, including termination and testing.
Exposure to commercial electrical wiring, including AC/DC power wiring and OSHA safety requirements for electrical work.
Became proficient with installing and terminating hi-capacity (DS1 - OC3) circuits from de-marc points and troubleshooting circuit issues using industry standard test equipment.
Exposure to router configuration and troubleshooting.
Exposure to ISP level security and filtering of Internet traffic.
Became Cisco CCNA certified.
Assisted with installation of 250+ Cisco VoIP telephone stations, and network side equipment.
On-call 24/7 to service down or failing network locations across the United States.
Assisted in-house systems administrator with daily network operations.
Assisted with design and installation of test lab.

October 1999 - July 2000
ACCRAM, Inc., Phoenix, AZ
Field Technician

Service Computers, printers, and other equipment on customer premise.
Installed Ethernet-based high-speed Internet access in apartments in the Phoenix valley area.
Became HP Certified to repair HP Products.

August 1999 - October 1999
Teksystems, Inc., Phoenix, AZ
Computer Technician / Installer

Completed Windows 98 conversion project involving approximately 250 PCs and laptops over a 40 day contract.

Oct. 1997 - August 1999
Desert Schools Federal Credit Union, Phoenix, AZ
Computer Technician / Field Technician

Supported 600+ users at 16 locations across Metro Phoenix area.
Maintained and repaired printers, PCs, servers, and networking equipment.
Assisted in implementing bar-coding asset management technology
Maintained inventory database for department.
Was primary contact for all third party PC and printer issues, and warranty issues.
Was backup operator for Novell 4.11 Servers using Seagate Backup-exec.

June 1997 - September 1997
Techstar, Inc., Tempe, AZ
Call Management Specialist

Route problem tickets to proper group for handling
Answer user calls about ticket status.

July 1996 - April 1997
Adecco / Microage, Phoenix / Tempe, AZ
Level One Help Desk Operator

Answer calls and troubleshoot computer, printer, modem and/or software problems, and provide excellent customer service.
Order supplies for clients
Was contracted for 120 days, and was hired full time.

Education

June 1995-1996
High Tech Institute, Phoenix, AZ

Occupational Associates in Computer Electronics.
President's List for Academic Achievement
Director's List for Perfect Attendance

Certifications and Skills
I am HP Certified. ID available upon request.
I am CCNA Certified. ID available upon request.
I am CompTIA A+ Certified. ID availible upon request.

Misc. Skills:

Working knowledge of warehouses, large equipment handling/crating, inventory management, and shipping/receiving procedures.
Raised floor management and "data center room" environments.
Proper RMA Procedures for Juniper and Cisco equipment repair returns.
Familiar with generic requirements for Commercial Electrical wiring for AC and DC wiring.
Proper procedures and requirements for Telco-style cable management in both remote offices/locations and Central Office style installations.
Working knowledge of Kiosk installation and maintenance.

I have experience using/configuring the following equipment and software:

Hardware:

Common test equipment for computers and networking (Multi-meters, cable testers, etc.). This includes both single- and multi-mode Fiber, and WAN circuits (T-1, DS3, etc.), including the TTC T-BERD 310 circuit analyzer.
Most Cisco routers. Complete list available upon request.
Juniper routers. The M5 through the M160 Backbone routers.
Most Rack, Cabinet, and Telco-style (center mount) rack mount systems, and hardware for securing equipment in them.
Compaq Rack-mount and freestanding servers.
Most Intel x86 based PC hardware, including laptops.
Macintosh 68K, PowerPC, and G4 based hardware.
Dot matrix printers, especially the Okidata 320 ML series.
Certified on many Hewlett Packard laser printers.

Software:

Cisco IOS release 11.0 and later. Exposure to the CBOS used in the 67x series of DSL routers.
Juniper JUNOS 4.3.
Windows 3.1/95/98/2000/XP Pro.
Windows NT 4.0/2000 Server/Advanced Server/Datacenter and Server 2003.
MacOS 6.0 - OS 10.x .
FreeBSD 4.x in both Workstation and server usage and administration.
Citrix MetaFrame/Winframe, both Client and server side.
Windows Terminal Services for Windows 2000 Server and 2003.
Office 97/2000/XP/2003, Corel Suite 8 and later.
Novell Groupwise 5.x, MS Outlook/Outlook Express.
Puma Intellisync for Palm Pilot V 3.0
Palm OS based hardware, including the treo smartphones and Symbol 1700 series scanner.
Novell Netware 4.11 and 5.
Veritas Backup exec for Netware and NT.
System Administration of Netware, NT, and Unix Servers.
ARCServe for Novell servers.
Dantz Retrospect for Windows.
Most Anti-Virus packages.

Future Educational Goals:
I am continually expanding both my skill set and knowledge base.

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